1. How do I register my school?

Visit our registration page, complete the school information form, and verify your email address. You'll receive your admin credentials via email within 24 hours.

2. Can I merge multiple school branches under one account?

Yes, our Enterprise plan allows multi-branch management. Contact our sales team to upgrade your account.

1. What are the system requirements?

nbSMS works on all modern browsers (Chrome, Firefox, Edge, Safari) and devices (Windows, Mac, Android, iOS). Minimum requirements:

• Internet connection (3G or faster recommended)
• Browser: Latest 2 versions of major browsers
• Screen resolution: 1024x768 or higher

2. How do I reset my password?

Click "Forgot Password" on the login page and follow the instructions sent to your registered email. Password links expire in 2 hours for security.

1. Can I customize report cards?

Yes! Our system allows:

• School logo and header customization
• Grading scheme configuration (letters, percentages, etc.)
• Custom remarks and signature fields

2. How does the record system work?

Our record module offers:

• Daily/monthly tracking
• Bulk entry for entire classes
• Automatic parent notifications (SMS/email)
• Exportable reports for administrative records

1. What payment methods do you accept?

We accept:

• Credit/Debit Cards (Visa, Mastercard)
• Mobile Money (Wave Mobile Transfer, QMoney)
• Bank Transfers (Domestic & International)

2. Can I get an invoice for my subscription?

Yes, all payments automatically generate invoices available in your Billing section. You can download PDF copies or request official receipts.

1. Where is our school data stored?

All data is stored on secure cloud servers with:

• Daily encrypted backups
• GDPR-compliant protection
• 99.9% uptime guarantee

2. Can we export our data if we cancel?

Absolutely. We provide:

• Full student/staff records in CSV/Excel
• PDF archives of financial transactions
• 30-day grace period after cancellation

1. Is there a mobile app?

Our web app is fully mobile-optimized.

• It is perfectly responsive on all mobile devices
• All core features are mobile-accessible

1. Do you provide staff training?

We offer:

• Free onboarding webinars
• Video tutorials in your dashboard
• Premium training packages (contact sales)

2. What's your support availability?

Our support team operates:

• Monday-Friday: 8AM-6PM (GMT)
• Saturday: 9AM-1PM (GMT)
• 24/7 emergency support for critical issues